Service Policy

Terms

By booking or receiving a service from/with Maids of Glory, LLC. (Maids of Glory) over the internet, over the phone, or in person, you are agreeing with the following policies described herein.

Right of Refusal

Maids of Glory reserves the right to refuse service to anyone for any reason. These reasons include but are not limited to: not being able to gain entry to a home, no power / running electricity in the home, no running air conditioning or heating, frequent cancellations or schedule changes, improper or dishonest booking, project out of the scope of the original booking, being rude to staff or affiliates and / or incorrect or non-functioning billing information.

Appointment Confirmations

An open time slot on the website does not guarantee that the time is available or that the service will be confirmed for that time.

Once a booking has been processed online it must be manually confirmed. If Maids of Glory cannot confirm an appointment, the appointment may be canceled at any time with or without prior warning.

Any confirmation emails which may have been received are subject to change. This means that an appoint which was once confirmed can become unconfirmed with or without notice.

Cancellation Fees

Maids of Glory reserves the right charge a cancellation fee of $70 for late cancellations.

A cancellation will be considered late if the service is cancelled within 24 hours before an appointment. Cancellation fees may be charged for other reasons, for example, not being able to access a property for service or not being able to contact the original person who booked the appointment.

In cases where we send staff and/or subcontractors out to perform a service and we’re unable to perform that service, a cancellation fee will always be charged.

Guarantees and  Refunds

Maid of Glory’s 200%  service guarantee policy does not entitle any user of the service to an additional service and / or refund at any time. Maids of Glory reserves the right to deny service and not honor the guarantee for any reason. To be eligible for a re-clean or refund under the 200% service guarantee, Maids of Glory must be notified of the specific complaint(s) within seven (7) days of the original cleaning.

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